Refund policy
Returns
Crown Headbands
Due to the handcrafted nature of our Crown Headbands, as well as hygiene and quality considerations, returns are only accepted under limited circumstances.
We accept returns only if:
• your item arrives damaged or defective
• there is a fit concern for orders shipped within Canada
Defective or damaged items must be reported within 7 days of delivery. Fit-related return requests for eligible Canadian orders must be initiated within 14 days of delivery.
To be eligible, items must be:
• unused and unworn
• in original condition
• returned with the original pouch
• free of makeup, residue, or damage
• with no missing stones
Returns that do not meet these conditions may be refused. For defective or damaged items, please contact us with clear photos and, where applicable, video of the issue prior to return. If approved, a return shipping label will be provided. For fit-related returns, return shipping costs are the responsibility of the customer.
Other Items
Returns are accepted within 14 days of delivery.
Items must be:
• unused and unworn
• in original condition
• returned with all original components
Return shipping costs are the responsibility of the customer. For hygiene reasons, items showing signs of use may not be eligible for return.
Non-Returnable Situations
Returns may be refused if items are returned without prior approval, do not meet the conditions outlined above, or show any signs of wear, damage, or missing components.
Order Changes & Cancellations
Please ensure your shipping address is entered correctly at checkout. Angélisse Beauty is not responsible for orders shipped to an incorrect address provided by the customer. Shipping addresses generally cannot be modified once an order has been placed.
Order cancellations may be requested within 24 hours of purchase by contacting hello@angelissebeauty.com. While we will do our best to accommodate cancellation requests, cancellations cannot be guaranteed once order processing has begun.
Changes to existing orders, including product selections and quantities, cannot be accommodated. Customers wishing to make changes must request a cancellation (if eligible) and place a new order.
How to Request a Return
To initiate a return, please contact us at: hello@angelissebeauty.com
Please include your order number and, where applicable, clear photos and/or video of the issue.
Returns sent without prior approval may not be accepted.
Refunds are issued to the original payment method once the return has been received and inspected. Please allow additional time for your financial institution to process the refund.
Additional Policy Notes
All shipping fees are non-refundable.
Angélisse Beauty reserves the right to:
• refuse any return that does not meet the conditions above
• limit or decline returns in cases of suspected misuse or abuse
Angélisse Beauty does not offer exchanges at this time. Customers wishing to purchase a different item may request a return (if eligible under the policy above) and place a new order.
Orders shipped outside of Canada, as well as sale items, are considered final sale and are not eligible for return. This includes fit-related return requests. If your item arrives damaged or defective, please contact us within 7 days of delivery and we will be happy to assist you.