Shipping

Each Angélisse piece is carefully prepared and packaged with intention. Orders are processed within 2–5 business days. Shipping times may vary depending on your location and carrier. Once your order has been shipped, you will receive a confirmation email with tracking details. Once an order has been transferred to the shipping carrier, delivery timelines are outside of our control. Angélisse Beauty is not responsible for carrier delays, lost packages, or packages marked as delivered by the shipping carrier. Customers are responsible for providing a secure delivery location and for monitoring tracking information once an order has shipped. Orders shipped outside of Canada may be subject to applicable duties, taxes, customs charges, or import fees depending on the destination country. These charges are determined by local authorities and are the responsibility of the customer. We are unable to control or estimate these charges in advance.

Returns

Crown Headbands

Due to the handcrafted nature of our Crown Headbands, as well as hygiene and quality considerations, returns are only accepted under limited circumstances.

We accept returns only if:

• your item arrives damaged or defective

• there is a fit concern for orders shipped within Canada

Defective or damaged items must be reported within 7 days of delivery. Fit-related return requests for eligible Canadian orders must be initiated within 14 days of delivery.

To be eligible, items must be:

• unused and unworn
• in original condition
• returned with the original pouch
• free of makeup, residue, or damage
• with no missing stones

Returns that do not meet these conditions may be refused. For defective or damaged items, please contact us with clear photos and, where applicable, video of the issue prior to return. If approved, a return shipping label will be provided. For fit-related returns, return shipping costs are the responsibility of the customer.

Other Items

Returns are accepted within 14 days of delivery.

Items must be:

• unused and unworn
• in original condition
• returned with all original components
• free of damage, residue, or signs of use

Return shipping costs are the responsibility of the customer. Due to hygiene and quality considerations, items that have been used, worn, damaged, altered, or cannot be returned in their original condition may not be eligible for return.

Non-Returnable Situations

Returns may be refused if items are returned without prior approval, do not meet the conditions outlined above, or show any signs of wear, damage, or missing components.

Order Changes & Cancellations

Please ensure your shipping address is entered correctly at checkout. Angélisse Beauty is not responsible for orders shipped to an incorrect address provided by the customer. Shipping addresses generally cannot be modified once an order has been placed.

Order cancellations may be requested within 24 hours of purchase by contacting hello@angelissebeauty.com. While we will do our best to accommodate cancellation requests, cancellations cannot be guaranteed once order processing has begun.

Changes to existing orders, including product selections and quantities, cannot be accommodated. Customers wishing to make changes must request a cancellation (if eligible) and place a new order.

How to Request a Return

To initiate a return, please contact us at: hello@angelissebeauty.com

Please include your order number and, where applicable, clear photos and/or video of the issue.

Returns sent without prior approval may not be accepted.

Refunds are issued to the original payment method once the return has been received and inspected. Please allow additional time for your financial institution to process the refund.

Additional Policy Notes

All shipping fees are non-refundable.

Angélisse Beauty reserves the right to:

• refuse any return that does not meet the conditions above
• limit or decline returns in cases of suspected misuse or abuse

Angélisse Beauty does not offer exchanges at this time. Customers wishing to purchase a different item may request a return (if eligible under the policy above) and place a new order.

Orders shipped outside of Canada, as well as sale items, are considered final sale and are not eligible for return. This includes fit-related return requests. If your item arrives damaged or defective, please contact us within 7 days of delivery and we will be happy to assist you.

Refused or Returned Shipments

Customers are responsible for any applicable duties, taxes, customs charges, or import fees associated with their order.

Orders that are refused, unclaimed, or returned to sender may be subject to deductions for original shipping charges, return shipping charges, duties, taxes, customs fees, and any other costs incurred by Angélisse Beauty.

Refusal of customs charges, duties, taxes, or import fees does not constitute a defect and does not make an order eligible for return.